
From July 15, 2025, midnight, the people of Rajkot no longer need to remember different numbers during emergencies. A new helpline number, 112, has been officially launched. Now, instead of dialling 100 for police, 101 for fire, or 108 for medical help, people can call just one number – 112 – to get quick support.
This service is part of the Emergency Response Support System (ERSS), a plan by the Government of India to give faster and smarter help during emergencies.
Why is 112 Important
In difficult situations, people panic. It is hard to remember multiple numbers. With 112, everything becomes easier. Whether it is a fire, a robbery, or a medical emergency, people now have to dial only one number.
Earlier, people had to use:
- 100 for police
- 101 for fire
- 108 for ambulance
Now, with 112, all these are available through just one number.
What Has Changed in Rajkot
On July 15, 2025, the city of Rajkot officially started the 112 service. The police department announced that from midnight, all emergency services would shift to this one number.
Here is what has changed:
- 74 Police vans in Rajkot now work under 112
- These vans are called Jan Rakshak
- The control room in Gandhinagar will manage these calls and send help quickly
- Police, fire, and ambulance services will all come under one system
So, when someone dials 112, the team at the Gandhinagar control center will decide whether to send the police, a fire truck, or an ambulance..
How Does the 112 System Work
Here is how the process works when someone calls 112:
- The person in trouble calls 112
- The call goes to the main control room
- The staff asks for details and finds the person’s location
- Based on the emergency, they send help – either police, fire, or medical team
- The help reaches the person in the shortest possible time
This system uses modern tools like GPS and digital maps to send help from the nearest van or unit. All vehicles are tracked in real-time to make the system fast and efficient.
What is a Jan Rakshak Van
These are special police vehicles used for emergency response. In Rajkot, there are 74 such vans. They now have 112 written on them instead of 100. These vans will reach the spot whenever someone calls for help.
They are equipped with:
- GPS tracking
- Wireless radio sets
- Emergency lights
- First-aid kits
- Trained police officers
These vans are placed in different parts of Rajkot to reduce the time it takes to reach people.
When someone calls 112:
- They ask simple questions like what happened, where the person is, and what kind of help is needed
- They then send the message to the nearest help team (police, fire, or ambulance)
- The nearest Jan Rakshak Van or emergency unit will reach you as soon as possible
This team works from the main Gandhinagar Command Center, which is connected to all cities, including Rajkot.
Trained Staff for 112
To make this new system work properly, the government trained many officers. In Rajkot:
- All police station heads and officers have been trained
- Special training sessions were held for PCR van drivers and staff
- Control room teams also received proper guidance
The goal is to ensure every officer understands how to work under the new 112 system.
What Services Are Covered Under 112
This helpline is not just for police help. It includes all major emergency services.
- Police emergencies – theft, violence, fights, etc.
- Fire emergencies – house fire, short circuit, accidents, etc.
- Medical emergencies – accidents, heart attack, unconscious person, etc.
It is a complete emergency support system. Even if you are not sure what kind of help you need, you can call 112. They will understand and send the right team.
Extra Features of 112
Apart from calling, people can also use other ways to reach 112:
- Pressing 5 or 9 for long time on feature phones
- Sending SOS through email or website
This helps people who are in situations where they cannot talk or are in danger.
Is 100 Still Working
Yes, the old number 100 still works for now. But when someone calls 100, the call will go directly to the 112 system. So, people are being told to start using 112 from now on.
With time, 100 and other old numbers will be removed. Then, 112 will be the only emergency number for all types of help.
Benefits of 112 in Rajkot
Here are the main benefits Rajkot citizens will get:
1.One number for everything
No need to remember different numbers. Just dial 112 for any emergency.
2.Faster help
With trained vans placed around the city and smart location tracking, help will come faster than before.
3.Less confusion during panic
In stressful times, it is easier to remember and dial one number instead of three.
4.24×7 helpline
The service is available all the time
Future Plans
- Add more Jan Rakshak Vans
- Train more police and medical staff
- Set up awareness campaigns for the public
- Improve response time even more
This system will keep getting better as more people start using it and giving feedback.
Conclusion
The launch of the 112 emergency helpline in Rajkot is a major improvement in public safety. It brings all emergency services together under one simple number.
From July 15, 2025, people in Rajkot can feel more secure knowing that help is just one call away. Whether it is a crime, fire, or medical issue, just dial 112 and the right team will come to help.